★★★★★
“I’ve been buying Caramì for years, for both myself and my partner, and the quality has always been impeccable — it has actually improved. Well done!”
Verified customer · IT · 16/02/2026Cancellation policy
Information on Purchases and Pre-orders
At Caramì, transparency with our customers is essential. We want to explain clearly how we manage orders and customisations to ensure excellent service.
1. No Subscription Service
Caramì does not offer subscription services. Every purchase on our website is a separate, freely chosen transaction: there are no recurring payments or automatic shipments without your explicit manual consent for each individual order.
2. Pre-orders on Request
We offer the opportunity to reserve selected exclusive pieces in advance through our pre-order service. This service:
- Is activated only at the customer’s specific request.
- Uses a payment method agreed directly with us when the request is made.
3. Returns Policy for Custom Pieces and Pre-orders
Due to the exclusive and personalised nature of our work, returns and refunds are not available for:
- Customised products: garments that have been altered or made to measure.
- Pre-order products: items ordered or produced specifically for you at your request.
We recommend checking every detail carefully when placing your order. Our team is available to help you choose the right size or style before proceeding.