Refund policy
REFUNDS
We usually accept RETURNS within 3 working days from the date of delivery to our office, where the items will be checked. After acceptance, we will immediately request a refund and send a Return Acceptance Confirmation e-mail.
Refund methods vary according to the payment method chosen.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days and will still be visible on the next card statement. The timing may vary slightly depending on the bank circuit of the credit card used.
For orders paid with Paypal the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.
For all aspects not specifically expressed, the European legislation for distance commerce prevails.
We usually accept RETURNS within 3 working days from the date of delivery to our office, where the items will be checked. After acceptance, we will immediately request a refund and send a Return Acceptance Confirmation e-mail.
Refund methods vary according to the payment method chosen.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days and will still be visible on the next card statement. The timing may vary slightly depending on the bank circuit of the credit card used.
For orders paid with Paypal the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.
For all aspects not specifically expressed, the European legislation for distance commerce prevails.